Privacy Policy – JSBT Holidays
At JSBT Holidays, we value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services.
Information We Collect
We may collect personally identifiable information such as:
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Full name
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Address
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Email address
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Phone number
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Travel preferences and history
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Payment details (processed via secure gateways)
Use of Information
The information we collect is used to:
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Process bookings and reservations
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Provide customer support
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Improve user experience on our website
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Send promotional emails (you can opt out anytime)
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Customize the content and offerings presented to you
Cookies
Some of our web pages use “cookies” to enhance your user experience. Cookies are small identifiers stored by your browser on your device to help recognize your preferences and provide personalized content on return visits.
You have the option to configure your browser to notify you when a cookie is being sent or to refuse all cookies. However, some features of our website may not function properly without them.
Third-Party Disclosure
We do not sell, trade, or rent your personal data to third parties. However, we may share limited information with trusted partners and service providers who help us operate our website, process transactions, or deliver services, under strict confidentiality agreements.
Data Security
We implement industry-standard measures to ensure your personal information is protected against unauthorized access, alteration, disclosure, or destruction.
Refund Policy – JSBT Holidays
We strive to deliver the best travel experience possible. However, in the event of cancellations or amendments, our refund policy is as follows:
General Guidelines
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No refunds will be provided for partially or fully unused services, including but not limited to: airline tickets, hotel bookings, meals, entrance fees, optional tours, or sightseeing activities.
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If JSBT Holidays cancels a tour, a full refund will be issued after deducting actual expenses incurred (e.g., visa processing fees, third-party costs).
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Refunds are subject to evaluation by JSBT Holidays, based on actual costs incurred and contracts with third-party providers.
Force Majeure / Act of God
If a tour is cancelled or altered due to Force Majeure (natural disasters, pandemics, political unrest, etc.), JSBT Holidays reserves the sole right to determine the refund amount, if any, after reviewing all associated costs and penalties imposed by third-party vendors.
Currency and Processing Time
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All refunds, regardless of the original payment currency, will be issued in Indian Rupees at the prevailing exchange rate on the date of refund.
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Refunds, if applicable, will be processed within a minimum of 45 working days from the date of cancellation or request.
Non-Refundable Deposits
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Non-refundable deposits are strictly non-refundable under any circumstances. This includes cancellations made by the customer due to failure in making timely payments, visa rejections, personal inability to travel (including due to illness or death), or absence of valid travel documents.
Partial Service Non-Usage
No refunds will be issued for:
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Services included in the tour package but not availed (e.g., missed meals, room stays, excursions).
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Lost, mislaid, or destroyed tickets or travel vouchers.
If you have any questions regarding these policies, please contact our support team at info@jsbtholidays.com or call our helpline available on our website.